Privacy Policy

  • Depending on how you interact with us, we may collect personal data including:

    • Full name

    • Company or business name

    • Contact number

    • Email address

    • Business or property address

    • Information about your pest-control requirements

    • Details provided when requesting an inspection, quotation or service

    • Correspondence and communications with us

    • Information submitted through our website forms

    • Information provided through WhatsApp, email, telephone or other communication channels

    • Photographs or other information relating to a pest issue where voluntarily provided

    We may also collect technical information about your use of our website, such as IP address, browser type, device information and website usage data through cookies or similar technologies.

  • We may collect personal data when you:

    • Submit an enquiry through our website

    • Request a quotation or inspection

    • Contact us by telephone, email or WhatsApp

    • Engage our pest-control services

    • Communicate with our employees or representatives

    • Submit information through advertising or lead-generation forms

    • Visit or interact with our website or online platforms

    • Otherwise provide information to us voluntarily

  • We may collect, use and disclose your personal data for purposes including:

    • Responding to enquiries and requests

    • Providing quotations and recommendations

    • Arranging inspections and appointments

    • Providing pest-control services

    • Communicating with you regarding our services

    • Managing customer accounts and service records

    • Processing payments and invoices

    • Following up on service requests

    • Improving our services and customer experience

    • Managing complaints and feedback

    • Sending service-related communications

    • Managing our business operations and administration

    • Complying with applicable legal and regulatory requirements

    • Detecting, preventing and addressing fraud, security or other unlawful activities

    • Such other purposes that are permitted or required under applicable law

    Where required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data for the relevant purposes.

  • We may disclose personal data, where reasonably necessary and permitted by law, to:

    • Our employees and authorised representatives

    • Contractors and service providers who assist us in operating our business

    • IT, website, hosting, email and communication service providers

    • Payment processors and financial institutions

    • Professional advisers such as accountants, auditors and lawyers

    • Government authorities and regulatory bodies where required or permitted by law

    • Other parties where you have provided consent or where disclosure is otherwise permitted or required by law

    We will take reasonable steps to ensure that third parties handling personal data on our behalf provide appropriate protection for that information.

  • Where applicable, we may use your contact information to provide information about TPCC's services, promotions or other relevant business communications, subject to applicable laws and your consent where required.

    You may request that we stop sending you marketing communications at any time by contacting us using the details below.

    Where applicable, we will also comply with Singapore's Do Not Call requirements and other applicable requirements relating to marketing communications.

  • Our website may use cookies and similar technologies to improve website functionality, understand website traffic and improve our advertising and marketing activities.

    These technologies may collect information such as your browser type, device information, pages visited and general website activity.

    You may adjust your browser settings to reject or restrict cookies. However, doing so may affect certain website functionality.

  • We may use third-party services to operate our website, communicate with customers, measure advertising performance and generate leads.

    These may include website hosting providers, analytics providers, advertising platforms and communication services.

    Where personal data is transferred to or processed by third parties, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

  • Some of our service providers or technology platforms may process or store personal data outside Singapore.

    Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA, where applicable.

  • We take reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

    However, no method of transmission or electronic storage can be guaranteed to be completely secure.

  • We will retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law.

    When personal data is no longer required for business or legal purposes, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.

  • You may request access to personal data that we hold about you and, where applicable, information about how your personal data has been used or disclosed within the preceding year.

    You may also request correction of inaccurate or incomplete personal data.

    We may need to verify your identity before processing an access or correction request.

    Requests may be subject to applicable exceptions under the PDPA and other applicable laws.

  • Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.

    Please note that withdrawing consent may affect our ability to provide certain services or respond to certain requests. We will explain the likely consequences where applicable.

  • If we become aware of a data breach, we will assess the breach and take appropriate steps in accordance with applicable Singapore laws and regulatory requirements.

    Where notification is required under the PDPA, we will notify the relevant parties and authorities within the applicable timeframe.

  • Our website may contain links to third-party websites or platforms.

    We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

  • We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.

    The updated version will be published on this page with the revised effective date.

  • If you have any questions about this Privacy Policy, wish to make an access or correction request, withdraw consent, or have any concerns about how we handle personal data, please contact us:

    The Pest Control Company Pte. Ltd.

    Email: hello@tpcc.sg
    Website: www.tpcc.sg

    We will review and respond to your request within a reasonable period and in accordance with applicable requirements.